Candle Essence is committed to protecting your personal information. We do not sell, distribute or give out any of our customer's information. We understand how valuable your personal information and privacy is. Only limited personnel have access to our customer database. This way, you can be rest assured that any personal information that you give us, stays with us.

What kind of information does Candle Essence collect from customers?

Candle Essence collects the necessary information such as name, telephone number, mailing address, e-mail address, credit card information, billing information, IP address, etc. to ensure secure ordering process. We use this information to identify our customers. We use your e-mail address to notify you of any promotions and important informational updates we might have. We also keep track of the pages that you visit to help us provide a more personalised browsing experience for you.

What do we do with your information?

Candle Essence use Website Analysis Software to track our website visitors. The information we obtain from the Website Analysis Software is strictly for internal use to aid us in providing better services to our customers.

Does Candle Essence share your information with other parties?

No. Your personal information is never shared with any other parties

Cookies

A cookie is a small data text file, which a Web site stores on your computer's hard drive (if your Web browser permits) that can later be retrieved to identify you. The information we collect is gathered to ensure secure ordering process and to provide better web browsing experiences.

Will I receive any e-mail regarding Candle Essence product promotions?

You will receive product promotional e-mail ONLY if you want to receive them.

Children's privacy

In order for you to make transactions through our website, you need to be at least 18 years of age. However, this does not mean that we restrict our services to visitors above 18 years of age. If you are under 18 years of age, you need to contact us either via e-mail or phone in order to place any order. We may need your parental permissions in order to setup our services with you.

Policy changes

Candle Essence reserve the right to make changes to our policy at any time without any notification. We will notify our current customers of any privacy policy changes through e-mail or our website news update feature. Changes to policy becomes immediately effective upon being posted in this site.

Privacy statement contact Questions regarding this Policy should be directed to naomi.hogg@hotmail.co.uk