We try our very best to make sure our website is up to date and all items are in stock. If an item is unavailable at the time of ordering you will be offered a replacement or refund for that item.
We aim to despatch all orders within 48hrs of being placed, therefore we aim to deliver all orders in the UK within 3-5 working days, by Royal Mail or by courier.
Sometimes during busy periods deliveries may take slightly longer. If you have not received your delivery within 10 working days, please contact us via the contact page.
A signature may be required on delivery, so unfortunately items cannot be left in a 'safe place'. Please leave a note at checkout if you would like your parcel to be left with a neighbour and we will write a note on your delivery. If not, a card will be left by Royal Mail with instructions for a redelivery or collection from your local depot.
If your order is not picked up within 21 days it will be returned to us. If you wish to have it redelivered, the customer will have to pay the delivery costs again, or a refund will be issued (non personalised items only), minus delivery charge.
If your order contains a mixture of personalised and non personalised items, the order will be sent once your personalised items have been made. We aim for this to be within 3 working days, however handmade items may take longer at busy times.
We currently have a minimum order value of £5.00.
We post to the UK and Ireland only, using either Royal Mail or a Courier Service.
Orders £5.00 - £14.99 are £2.95.
Orders £15.00 and over are £3.95.
You have the option to collect your order from our Intu Metrocentre store for free (available from 12pm the day after you place your order).
If your order contains Personalised Items and you would like to collect your order, you will be contacted to let you know when the item(s) will be made and ready. This cannot be guaranteed for next day collection, especially during busy times.
Please note: Notebooks and Scrapbooks with personalised messages inside will not be available next day, These are made specially by the Owner.