Returns & Refunds
Please do not return any item(s) to Candle Essence before contacting us via email to inform us of a return.
Excluding personalised items, you may return your order to us within 10 working days. Your item(s) must be unopened, in their original packaging and in perfect condition. If you would like a refund, you will be refunded the total of your order minus any delivery charges. If you would like to exchange a product, the customer is responsible for covering postage costs for the replacement.
If you wish to return any items, please be aware that you (the customer) are responsible for all postage costs connected to this, unless it was an error on our behalf. If the returned item(s) do not make it back to us we will require proof of postage before a refund can be issued.
If an item was damaged in transit.
Please contact us via email within 24 hours of receiving your parcel stating which item(s) has been damaged.
We will also require your order number and photos of the damage. We shall then arrange for a replacement to be sent as soon as possible.